Pro-customer efficiency assessment of public services

Further modernization of public services in Russia requires assessment of its current results. This work offers a comprehensive approach to develop both the assessment methodology and a communicative environment that creates an effective demand for evaluation results. In practice the methodology served as a basis for out pilot Pubic services assessment Index in Russia with 2000 Russians being interviewed in 2021, March.

For citation: Rogozin D., Solodovnikova O. Pro-customer efficiency assessment of public services. "Telescope": Journal of Sociological and Marketing Research. 2021. N. 4. P. 79-96. DOI:10.51692/1994-3776_2021_4_79