Drivers of customer focus in corporate transport logistics

The article summarizes the results of a search study of the ideas of a customer-oriented approach in corporate transport logistics. Drivers of development of the customer-oriented approach in logistics of management of services of transport and logistics companies are revealed. The requirements and their characteristics for the information system to support customer-oriented logistics services offered by the corporation are determined due to the factors that affect the client: proximity to the client, availability for the client and flexibility with respect to the client.

For citation: Scherbakov V., Gviliya N. Drivers of customer focus in corporate transport logistics. "Telescope": Journal of Sociological and Marketing Research. 2021. N. 1. P. 145-149. DOI:10.51692/1994-3776_2021_1_145